"Servicing the ISP, Telco, and Enterprise Markets"
CityEmail - Desktop Email Client Setup Guides

Please select your desktop email client below for instructions on how to set it up to work with CityEmail.

NOTE: If you are having trouble setting up your email client or if you cannot send/receive messages after following these instructions, please contact your mail service provider.

Entourage 2004, 2008, 2010

  1. Click the Tools menu
  2. Click Accounts Settings
  3. Select New then Mail
  4. Select IMAP from the Account Type list, then press OK
  5. Type your Email Address into the E-Mail Address Field
  6. Press the Configure Account Manually button on the bottom
  7. Type your email address in the account name field
  8. Type your Name in the Name field
  9. Type your Full Email Address in the Account ID field
  10. Under "Receiving Mail" for Account ID: type your full email address
  11. Type in the following for the IMAP server: mail.cityemail.com
  12. Enter your Password in the password field
  13. Press the Advanced Receiving Options button
  14. Check the box's next "This IMAP service requires a secure connection (SSL)" and "Override default IMAP port" Set the port number to 993
  15. Type in the following for the SMTP server: mail.cityemail.com
  16. Click on the, Click here for advanced sending options button
  17. Verify that SMTP Service Requires SSL is checked
  18. Check Override default SMTP port and make sure it's set to 587
  19. Click the check box SMTP server requires authentication
  20. Close the settings window
  21. Click Ok
Back

Mac Mail

  1. Go to Mail on the menu and select Preferences
  2. On the menu that pops up click the + on the bottom left
  3. This will bring up a new window, type your Full Name, Email Address and Password then press continue
  4. On the next windows select IMAP from the drop down, then fill in the description
  5. For you incoming mail server, type mail.cityemail.com, use your full email address as the login and the account password.
  6. Press Continue
  7. On the next page check mark Use Secure Sockets Layer (SSL) and make sure that Authentication is set to Password
  8. Press Continue
  9. For outgoing mail server enter mail.cityemail.com
  10. Check mark Use Authentication then use your full email address as the User Name and enter the password
  11. Press Continue
  12. On the next page check mark Use Secure Sockets Layer (SSL) and make sure that Authentication is set to Password
  13. Press Continue
  14. Press Create
Back

Mozilla Thunderbird

  1. Click on the Display Thunderbird menu icon
  2. On the menu that loads go to Preferences and select Accounts Settings
  3. From the Account Actions drop down menu select Add Mail Account
  4. Now type in Your Name, Email address and Password and press Continue (press manual-config if it takes a while)
  5. Make sure for incoming server IMAP is selected
  6. For incoming and outgoing Server hostname use mail.cityemail.com
  7. For SSL, select STARTTLS for both incoming and outgoing
  8. Verify that the incoming port is 993
  9. Verify that the outgoing port is 587
  10. For Username Use your full email address
  11. Click on Re-test, if it works click on Done otherwise review your settings
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Outlook 2007

  1. Click Tools
  2. Click Account Settings
  3. Verify that the e-mail tab is selected and press the New option
  4. Select Manually configure server settings or additional server types and press Next
  5. Verify that Internet E-mail and press Next
  6. Type Your Name and Your email address
  7. Select IMAP from the Account Type drop down
  8. Type in the following for the Incoming Mail Server: mail.cityemail.com
  9. Type in the following for the Outgoing Mail Server: mail.cityemail.com
  10. Type your Full Email Address for the Username
  11. Type your Password
  12. Click More Settings
  13. Click the Outgoing Server Tab
  14. Click the checkbox My Outgoing Server (SMTP) Requires Authentication
  15. Click the Advanced Tab
  16. Check This server requires an encrypted connection below incoming server (IMAP) and make sure the port is 993
  17. Below outgoing server (SMTP) verify that SSL/TLS is selected from the drop down
  18. Type 587 in the Outgoing Server field
  19. Click Ok
  20. Click Next
  21. Click Finish
  22. Click Close
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Outlook 2010

  1. Click File
  2. Click Info
  3. Select Add Account
  4. Select Manually configure server settings or additional server types and press Next
  5. Verify that Internet E-mail and press Next
  6. Type Your Name and Your email address
  7. Select IMAP from the Account Type drop down
  8. Type in the following for the Incoming Mail Server: mail.cityemail.com
  9. Type in the following for the Outgoing Mail Server: mail.cityemail.com
  10. Type your Full Email Address for the Username
  11. Type your Password
  12. Click More Settings
  13. Click the Outgoing Server Tab
  14. Click the checkbox My Outgoing Server (SMTP) Requires Authentication
  15. Click the Advanced Tab
  16. Check This server requires an encrypted connection below incoming server (IMAP) and make sure the port is 993
  17. Below outgoing server (SMTP) verify that SSL/TLS is selected from the drop down
  18. Type 587 in the Outgoing Server field
  19. Click Ok
  20. Click Next
  21. Click Finish
  22. Click Close
Back

Outlook 2013, 365

  1. Click File
  2. Click Info
  3. Select Add Account
  4. Select Manually configure server settings or additional server types and press Next
  5. Verify that Internet E-mail and press Next
  6. Type Your Name and Your email address
  7. Select IMAP from the Account Type drop down
  8. Type in the following for the Incoming Mail Server: mail.cityemail.com
  9. Type in the following for the Outgoing Mail Server: mail.cityemail.com
  10. Type your Full Email Address for the Username
  11. Type your Password
  12. Ensure that the SPA checkbox is not checked
  13. Click More Settings
  14. Click the Outgoing Server Tab
  15. Click the checkbox My Outgoing Server (SMTP) Requires Authentication
  16. Select the Use same settings as my incoming mail server radio button
  17. Click the Advanced Tab
  18. Check This server requires an encrypted connection below incoming server (IMAP) and make sure the port is 993
  19. Type 587 in the Outgoing Server (SMTP) field
  20. Below Outgoing Server (SMTP) verify that TLS is selected from the drop down menu
  21. Click Ok
  22. Click Next
  23. Click Finish
  24. Click Close
Back

Outlook 2011 for Mac

  1. Click the Tools menu
  2. Click Accounts then Add An Account
  3. Click on E-Mail Account
  4. Type your email address in the E-Mail address field
  5. Type your Password in the password field
  6. Type your Full Email Address in the User Name field
  7. Verify that Type is selected as IMAP
  8. Type in the following for the Incoming server: mail.cityemail.com
  9. Check mark Override default port and Use SSL to Connect
  10. Set the incoming port to 993
  11. Type in the following for Outgoing server: mail.cityemail.com
  12. Check Override default port under the outgoing server section
  13. Type 587 in the box after the outgoing server field
  14. Verify that Use SSL to Connect is selected
  15. Press More Options
  16. Verify that Use Incoming server info is selected
  17. Click Ok
  18. Click on Add Account
Back

Outlook Express

  1. Click Tools
  2. Click Accounts
  3. Click the Mail Tab
  4. Click on Add then Mail from the menu that appears
  5. Enter your name in the Display name then press Next
  6. Enter your Email Address then press Next
  7. Select IMAP from the incoming mail server drop down
  8. Type in the following for Incoming Mail IMAP: mail.cityemail.com
  9. Type in the following for Outgoing Mail IMAP: mail.cityemail.com
  10. Press Next
  11. Type your Full Email Address for the Username in the Account name field
  12. Type your Password and make sure Remember password is checked
  13. Click Next
  14. Click Finish
  15. Now go back to Tools --> Accounts --> Mail
  16. Select the account you just created and click Properties
  17. Go to the Outgoing Server tab
  18. Verify that My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server is selected
  19. Click the Advanced Tab
  20. Check This server requires a secure connection (SSL) below incoming server (IMAP) and make sure the port is 993
  21. Check This server requires a secure connection (SSL) below Outgoing Server (SMTP)
  22. Type 587 in the Outgoing Server field
  23. Click Ok
Back

Outlook 2016

  1. Click File view
  2. Click Account Settings view
  3. Click Add Account
  4. Select Manual setup or additional server types then Next view
  5. Select POP or IMAP then Next view
  6. Under "User Information", Type Your Name and Your Email Address view
  7. Under "Server Information", Select IMAP as the Account Type
  8. Type in the following for the Incoming Mail Server: mail.cityemail.com
  9. Type in the following for the Outgoing Mail Server: mail.cityemail.com
  10. Under "Logon Information", Type your email address for the "User Name" field
  11. Under "Logon Information", Type your password for the "Password" field
  12. Click "More Setting..."
  13. Click the Outgoing Server tab view
  14. Select My outgoing server (SMTP) requires authentication
  15. Click the Advanced tab view
  16. Select SSL for Incoming server (IMAP)'s "Use the following type of encrypted connections:"
  17. Type 587 for "Outgoing server (SMTP):"
  18. Select TLS for Outgoing server (SMTP)'s "Use the following type of encrypted connections:"
  19. Click the OK button
  20. Click the Next button at the Add Account screen view
Back

Outlook XP, 2002, 2003

  1. Click Tools
  2. Click E-mail Accounts
  3. Click Add new Email Account then Next
  4. Select IMAP then Next
  5. Type Your Name and Your email address
  6. Type in the following for the Incoming Mail Server: mail.cityemail.com
  7. Type in the following for the Outgoing Mail Server: mail.cityemail.com
  8. Type your Full Email Address for the Username
  9. Type your Password
  10. Click More Settings
  11. Click the Outgoing Server Tab
  12. Click the checkbox My Outgoing Server (SMTP) Requires Authentication
  13. Click the Advanced Tab
  14. Check This server requires a secure connection (SSL) below incoming server (IMAP) and make sure the port is 993
  15. Check This server requires a secure connection (SSL) below Outgoing Server (SMTP)
  16. Type 587 in the Outgoing Server field
  17. Click Ok
  18. Click Next
  19. Click Finish
  20. Click Close
Back

Windows Live Mail 2011

  1. Click on the Accounts Tab at the top of the page
  2. Select Email from the New Account section
  3. This should start the email wizard
  4. Fill in your Email Address, Password and the Display name for your sent messages. Make sure Remember this password is selected
  5. Check Mark Manually configure server settings and press next
  6. Set Server Type to IMAP
  7. Type in the following for Incoming Mail mail.cityemail.com
  8. Check mark Requires a secure connection (SSL) and set the port to 993
  9. Type in the following for Outgoing Mail SMTP: mail.cityemail.com
  10. Verify that Requires a secure connection and Requires authentication are checked
  11. Set the outgoing port to 587
  12. Verify Authenticate using is set to Clear Text
  13. Type your Full Email Address in the Logon user name field
  14. Click Next
  15. Click Finish
Back

Windows Mail

  1. Click Tools
  2. Click Accounts and press Add...
  3. Click on E-mail account then press Next
  4. Type in your Display Name
  5. Type in your E-mail Address
  6. Select IMAP from Incoming e-mail server type
  7. Click the Servers Tab
  8. Type in the following for Incoming Mail IMAP: mail.cityemail.com
  9. Type in the following for Outgoing Mail SMTP: mail.cityemail.com
  10. Click the checkbox My Outgoing Server (SMTP) Requires Authentication then press Next
  11. Enter your full E-mail Address as your E-mail username and enter your Password
  12. Click Next
  13. Click Finish
  14. Now Select the account from the list on the left and click on Properties
  15. Click on the Servers tab
  16. On the bottom check mark My Server requires authentication then press settings
  17. Verify Use same settings as my incoming mail server is selected then press ok
  18. Click the Advanced Tab
  19. Check mark This server requires a secure connection (SSL) for both incoming and outgoing
  20. Type 587 in the Outgoing Server Port field
  21. Type 993 for the incoming mail (IMAP)
  22. Click on Apply then ok
  23. Click Ok
  24. Click Close
Back

Android Devices

  1. Go to settings
  2. Select Accounts
  3. Select Add Account
  4. Select Email
  5. Enter your full email address and password, then press Manual Setup
  6. Select IMAP for type of account
  7. Enter your full email address for Email Address AND Username
  8. Enter your account password
  9. For IMAP Server enter: mail.cityemail.com
  10. Select SSL (accept all certificates) as security type
  11. Verify that the incoming port is 993
  12. Press Next
  13. For SMTP Server enter: mail.cityemail.com
  14. Security type TLS (accept all certificates)
  15. Verify the port for the outgoing server is 587
  16. Username should be full email address and passsword
  17. Press Next
  18. Select the options you wish to use for push notification (ie. auto check mail)
  19. Press Next, give the account a name and save/done
Back

iPhone & iPad

* For an easier and automated account set up for your iPhone/iPad/Macbook devices, please visit the following web site using the browser on your device:

      Click Here for Auto-Configuration (https://iphone.cityemail.com)
* Alternatively, please follow the instructions below to manually set up your email account:

  1. Tap Settings
  2. Scroll down and tap Mail, Contacts, Calendar
  3. Tap Add Account
  4. Select Other"
  5. Add Mail Account
  6. Fill in your Name, Address (full email address), password and a description of the account, then press Save
  7. Select IMAP
  8. Fill the in the following information: Name, Address (full email address), Description
  9. Incoming Server: mail.cityemail.com, username: full email address, password
  10. Outgoing server: mail.cityemail.com, username: full email address, password
  11. In the "Advanced" section: Use SSL = enabled
  12. In the "Advanced" section: IMAP Path Prefix = INBOX (must be all capital letters)
  13. Done
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